If you are concerned that your gift card may expire whilst our sites are temporarily closed, we can extend the expiry date for you. Here’s how...
Check the balance and expiry date of your card or digital code here.
Don't worry, if your card has expired, we can extend the date for you. Just email us your gift card or digital code number to firstname.lastname@example.org
If you are concerned that your card will expire whilst we are in this period of temporary closure, please wait until the date has passed and then send us an email with your gift card or digital card number to email@example.com. Please rest assured your balance will not be lost.
We can’t wait to see you soon.
Sizzling Pubs gift cards are available to purchase online. If you order online, you can choose whether your gift card is received by post (plastic) or by email or text message (e-gift).
You can also buy plastic gift cards from any of our pubs. Just pop into your nearest Sizzling Pub and speak to a team member.
You can credit our gift cards with any denomination of £5, up to the total value of £250 each.
Our gift cards are valid for 12 months from the date of purchase.
Email e-gifts can be sent to anyone with a valid UK email address. Text message e-gifts can be sent to anyone with a UK mobile number starting with 07.
After you've made payment you should receive an email detailing your order and confirming the delivery of your e-gift.
Call the gift card team on 0121 498 7098 - the line's open from 10am until 4pm Monday to Friday
Just show the email (either on your smartphone or as a print-out) or text message to your server, who will then redeem it for you.
Not at all. If there is any remaining balance on your gift card, feel free to come back and spend it before the expiry date.
Click on the 'Check my balance' link on the bottom of our gift cards page and follow the simple instructions.
Every time you redeem an e-gift received via email or text message, you should receive an automatic message telling you what you have left to spend.
Please use the 'Find your local' tab at the top of our home page to find your local pub. This will display your local Sizzling Pubs. This will display the contact information should you wish to contact them directly.
Yes, you can find us on Facebook or Twitter. Follow the links at the bottom of our website.
You can now book a table at your favourite Sizzling Pubs online with our booking tool. Simply navigate to the pub's homepage, click on the table booking tab and fill out the form.
Our pubs are all open seven days a week. However, our opening times and food service times do vary from pub to pub, so please check on the Find Us page for your local Sizzling Pubs times.
Please use the search tool at the top of the homepage to search for your local Sizzling Pubs.
You can find our nutrition, allergen, gluten and milk guides on our menus page.
You can find our nutrition, allergen, gluten and milk guides on our nutritional page.
Please visit the webpage for the Sizzling Pubs you want to visit and view the menu to see all of the prices for our menus.
To use an offer, you can print it out, or simply present your smartphone to the server prior to paying the bill.
Please ensure you have signed up to our newsletter , please note that not all guests will receive the same offer at the same time.
You can opt out of receiving offers from us at any time. Simply follow the unsubscribe link at the bottom of any of the emails that we have sent to you.
For set menu offers, as long as you are seated and order between the applicable hours of the offer then you are entitled to the discount.
Our app is available to download for free on both the App store and Google play. Click the 'App' tab at the top of the page to learn more about downloading the app.
If your reward has dissappeared, it may have expired. If this is not the case please contact our Guest Care team by completing our feedback form https://www.guestfeedback.co.uk/nationalsearch/SizzlingPubs/
If your stamp has not yet been added, please wait 24 hours following the visit. If it still doesn't appear, please get in contact with our Guest Care team by completing our feedback form.
Please keep in mind that when you earn your £5 off £15 reward, your stamps will reset to zero. The reward for £5 off £15 will be added to your app. If this is not the case please contact our Guest Care team by completing our feedback form here
Initially, make sure you are following the process on your smartphone rather than on a laptop or other device. If you are still experiencing difficulties, please contact our Guest Care team by completing our feedback form.
You can order food and pay your bill via your Sizzling Pubs App by clicking the tile on the homepage 'Order at your table' and follow the instructions. This feature is only available in selected pubs so please check before ordering and paying.
Wireless internet, or WiFi for short, lets smartphones, tablets, laptops, cameras and all other WiFi-enabled devices connect to the internet using radio waves (via a router).
When using a WiFi hotspot, your device needs to have its WiFi capability switched on (it should be somewhere under 'settings' or 'connections'), and you need to be in range of the hotspot.
Here at Sizzling Pubs we've installed free O2 Wifi at every one of our pubs, making each of them an 'O2 Wifi hotspot'. Unlike many other kinds of WiFi hotspots, O2 Wifi is free – no hidden charges or nasty surprises, just free, fast and easy internet access. And it's available to everyone, whether or not you're an O2 customer. You can sign up for O2 Wifi at any of its hotspots.
Once registered, your WiFi-enabled devices will be connected automatically every time you visit an O2 Wifi hotspot. You don't need any passwords or usernames to connect, and using the service won't eat into your mobile data allowance.
It's simple. Just register your details the first time you access our free service (unless you've already done so at another O2 Wifi hotspot). You'll only need to do this once and you can enter up to five devices. Once signed up, your smartphone, tablet, laptop or whatever WiFi-enabled device you've registered will connect automatically every time you drop by a Sizzling Pub (or other O2 hotspot).
It's easy to get online using our free WiFi:
Just click the 'No mobile coverage' link at the bottom of the page and follow the registration process. You'll be given two hours of free usage to tide you over until you can access your SMS. But you will need to fully register (with the code you've been sent) on your next visit to a Sizzling Pubs pub or another venue with O2 Wifi.
The strength of O2 Wifi depends on things like how far you are from the access point (although if you're inside one of our restaurants, that shouldn't be a problem). Or how many people are trying to connect to the same hotspot at the same time. Also, some gadgets connect to WiFi quicker than others.
You'll find additional info at o2WiFi.co.uk. Alternatively, call O2 Wifi's customer support line on 0844 4632626, which is open 8am-9pm from Monday to Friday, 8am-8pm on Saturdays and 8am-6pm on Sundays.
A number of reasons. One, security – it helps us protect you from nasty viruses and fraud. Two, legally we need to ask people to register some information about themselves before using the service (to comply with European Data Retention directives). This information may be made available to authorities as required, but we won't share your details with any third party companies.
Three, it's simpler. Registering means you don't have to log in when you visit a Sizzling Pubs pub or any other O2 Wifi hotspot. You'll also get the opportunity to opt in for news and offers from Sizzling Pubs.
The terms and conditions for using our free WiFi internet service can be found on the landing page when you connect to the O2 Wifi hotspot at Sizzling Pubs pub.
O2 Wifi's wireless network is one of the most secure public access networks. When using it you'll see a personalised welcome page with your name displayed – so when you enter an O2 Wifi hotspot, you'll know that it's genuine.
However, your device will be connected to a public network and, as such, may still be vulnerable. O2 Wifi offers the following tips and precautions to help you to protect your personal data:
Some of our pubs do operate a parking system which will be indicated by signage in the car park however if unsure please check with the pub on arrival.
If you have received a car parking fine please contact the car parking company directly using the information on the fine that you have received.
For the comfort of all our guests Mitchells & Butlers do not allow the use of electronic cigarettes within our premises. Although we realise that the fumes are just vapours and non harmful this is not clearly understood by everyone and can lead to confusion for others. Therefore, to prevent this, we request that guests do not use this product in our premises.
When we source our meat, our decisions are based on animal welfare standards, food safety and quality. We use a variety of suppliers, mostly in the UK and Ireland, but some from abroad. All of our suppliers, regardless of location, operate to strict EU animal welfare standards, which require that all animals are stunned before slaughter to ensure they are killed humanely. This is the industry standard used by all the major retailers and restaurants.
To be absolutely clear, we have no requirement for any of our suppliers to supply us with Halal-certified meat. Please also be aware that none of the meals on our menus are prepared or cooked to a Halal standard.
Should a guest look under the age of 21, then identification will then be asked for, of which only the following will be accepted:
✔ International passport
✔ UK or European Union photo-card driving licence (full or provisional)
✔ Proof of age card with 'PASS' accredited hologram
Our Challenge 21 scheme is firmly embedded within the Company. In line with police guidance, our pub teams are fully trained to recognise and accept the above forms of ID.Our Challenge 21 scheme is firmly embedded within the Company. In line with police guidance, our pub teams are fully trained to recognise and accept the above forms of ID.
By law it is an offence to sell alcohol to a person aged under 18. Anyone under the age of 16 years must be accompanied by an adult. As a retailer of alcohol, we are mindful of our duty of care to our customers, staff and the wider community. It is therefore Mitchells & Butlers' Company policy not to allow under 18s to consume alcohol on our premises under any circumstances.
All requests for charity donations and raffle prizes are taken by our Sizzling Pubs managers. If you would like to contact your local Sizzling Pubs or pop in you can ask the manager directly.
At Mitchells and Butlers we take the needs and the equal treatment of all our guests extremely seriously. We have invested heavily in this area in recent years and are committed to ensuring our facilities and services are accessible to all in line with the Disability Discrimnation Act 2004.
However, in some cirmumstances, often small sites or perhaps listed buildings, alterations are not possible. Therefore, alternative arrangements are put in place to assist disabled guests. For example, where a ramp can't be installed in an entry due to difficulties with planning permission, small temporary ramps may be provided. To be certain that the site you are visiting is practical for disabled access, we would always suggest that a guest contact the pub beforehand.
It is important to us that our pubs and restaurants provide a safe, social and welcoming environment for all our guests. From time to time our pub teams may have to make a decision to bar an individual guest for the safety of our other guests and staff. These decisions are made at the manager's discretion, at a local level and we support their right as responsible license holders to make such decisions. Consequently all decisions are final and cannot be appealed centrally via our Retail Support Centre.
Please contact the the pub directly prior to your visit if electric power points are in place as this can vary from site to site.
We allow guide dogs and assistant dogs into our businesses. Many of our pubs allow dogs in their garden areas, but please check with the business before you visit to avoid disappointment.