Frequently asked questions

Contacting us

I would like to give feedback after visiting one of your pubs

I have a question about an Sizzling Pub, who do I contact?

Please look through our FAQs which will hopefully answer your question. If not please contact our Guest Care team by completing our feedback form https://www.guestfeedback.co.uk/nationalsearch/SizzlingPubs/

I would like to contact an Sizzling Pub

Please use the 'Find your local' tab at the top of our home page to find your local pub. This will display your local Sizzling Pubs. This will display the contact information should you wish to contact them directly.

Are you on Facebook and Twitter?

Yes, you can find us on Facebook or Twitter. Follow the links at the bottom of our website.

Dining with us

How do we book a table?

You can now book a table at your favourite Sizzling Pubs online with our booking tool. Simply navigate to the pub's homepage, click on the table booking tab and fill out the form.

What are your opening times/food service times/breakfast times?

Our pubs are all open seven days a week. However, our opening times and food service times do vary from pub to pub, so please check on the Find Us page for your local Sizzling Pubs times.

Where is my nearest Sizzling Pubs?

Please use the search tool at the top of the homepage to search for your local Sizzling Pubs.

Where can I get nutritional information on your menus?

You can find our nutrition, allergen, gluten and milk guides on our menus page.

Is there allergen/special dietary information available for guests?

You can find our nutrition, allergen, gluten and milk guides on our nutritional page.

Where can I find menu prices?

Please visit the webpage for the Sizzling Pubs you want to visit and view the menu to see all of the prices for our menus.

Vouchers and Promotions

How do I receive news and promotional offers?

You can receive offers by signing up to our mailing list. Click the link at the very top of the page or click here.

How do I use a promotional voucher that has been emailed to me?

To use an offer, you can print it out, or simply present your smartphone to the server prior to paying the bill.

What if I didn't receive an offer?

Please ensure you have signed up to our newsletter , please note that not all guests will receive the same offer at the same time. 

How do I unsubscribe from receiving promotions?

You can opt out of receiving offers from us at any time. Simply follow the unsubscribe link at the bottom of any of the emails that we have sent to you.

When can I use the set menu?

For set menu offers, as long as you are seated and order between the applicable hours of the offer then you are entitled to the discount.

Using our app

Where can I get your app?

Our app is available to download for free on both the App store and Google play. Click the 'App' tab at the top of the page to learn more about downloading the app.

My reward has disappeared from the app

If your reward has dissappeared, it may have expired. If this is not the case please contact our Guest Care team by completing our feedback form https://www.guestfeedback.co.uk/nationalsearch/SizzlingPubs/

My reward stamp has not been added following a visit

If your stamp has not yet been added, please wait 24 hours following the visit. If it still doesn't appear, please get in contact with our Guest Care team by completing our feedback form.

All of my stamps have disappeared

Please keep in mind that when you earn your £5 off £15 reward, your stamps will reset to zero. The reward for £5 off £15 will be added to your app. If this is not the case please contact our Guest Care team by completing our feedback form https://www.guestfeedback.co.uk/nationalsearch/sizzlingpubs/

I am experiencing issues with resetting the password for my app.

Initially, make sure you are following the process on your smartphone rather than on a laptop or other device. If you are still experiencing difficulties, please contact our Guest Care team by completing our feedback form.

How do you pay through the app?

You can order food and pay your bill via your Sizzling Pubs App by clicking the tile on the homepage 'Order at your table' and follow the instructions. This feature is only available in selected pubs so please check before ordering and paying.

Gift Cards

Where can I buy Sizzling Pubs gift cards?

Sizzling Pubs gift cards are available to purchase online. If you order online, you can choose whether your gift card is received by post (plastic) or by email or text message (e-gift).

You can also buy plastic gift cards from any of our pubs. Just pop into your nearest Sizzling Pub and speak to a team member.

Where can I spend Sizzling Pubs gift cards?

Sizzling gift cards (whether plastic, email or text message) are valid at any Sizzling pub in the UK as well as any other Mitchells & Butlers venue.  You can search all available venues here.

In what amounts are your gift cards available?

You can credit our gift cards with any denomination of £5, up to the total value of £250 each.

For how long are they valid?

Our gift cards are valid for 12 months from the date of purchase.

Who can I send an email or text message e-gift to?

Email e-gifts can be sent to anyone with a valid UK email address. Text message e-gifts can be sent to anyone with a UK mobile number starting with 07.

When I order an email or text message e-gift for a friend, how will I know it has been sent?

After you've made payment you should receive an email detailing your order and confirming the delivery of your e-gift.

What if the e-gift, sent by email or text message, is not received?

Call the gift card team on 0121 498 7098 - the line's open from 10am until 4pm Monday to Friday

How do I spend an e-gift card received by email or text message?

Just show the email (either on your smartphone or as a print-out) or text message to your server, who will then redeem it for you.

Do I have to spend all the money on my gift card in one go?

Not at all. If there is any remaining balance on your gift card, feel free to come back and spend it before the expiry date.

Where can I find out what the remaining balance is on my gift card?

Click on the 'Check my balance' link on the bottom of our gift cards page and follow the simple instructions.

Every time you redeem an e-gift received via email or text message, you should receive an automatic message telling you what you have left to spend.

Can I order large quantities of Sizzling Pubs gift cards?

Certainly. Simply call the gift card team on 0121 498 7098 - the line's open from 10am until 4pm Monday to Friday.

I have an issue with my gift card, but I can't find the answer here.

Call the gift card team on 0121 498 7098, Monday to Friday 9am - 5pm; they should be able to help you with any further queries.

Wifi

What is WiFi?

Wireless internet, or WiFi for short, lets smartphones, tablets, laptops, cameras and all other WiFi-enabled devices connect to the internet using radio waves (via a router).

When using a WiFi hotspot, your device needs to have its WiFi capability switched on (it should be somewhere under 'settings' or 'connections'), and you need to be in range of the hotspot.

What kind of WiFi service is Sizzling Pubs offering?

Here at Sizzling Pubs we've installed free O2 Wifi at every one of our pubs, making each of them an 'O2 Wifi hotspot'. Unlike many other kinds of WiFi hotspots, O2 Wifi is free – no hidden charges or nasty surprises, just free, fast and easy internet access. And it's available to everyone, whether or not you're an O2 customer. You can sign up for O2 Wifi at any of its hotspots.

Once registered, your WiFi-enabled devices will be connected automatically every time you visit an O2 Wifi hotspot. You don't need any passwords or usernames to connect, and using the service won't eat into your mobile data allowance.

How do I access free WiFi at Sizzling Pubs?

It's simple. Just register your details the first time you access our free service (unless you've already done so at another O2 Wifi hotspot). You'll only need to do this once and you can enter up to five devices. Once signed up, your smartphone, tablet, laptop or whatever WiFi-enabled device you've registered will connect automatically every time you drop by a Sizzling Pub (or other O2 hotspot).

It's easy to get online using our free WiFi:

  1. Check that your device's WiFi is switched on
  2. Select 'O2 Wifi' from the network list
  3. Open your internet browser and follow the sign-up instructions (enter your phone number and the name of the device(s) you're connecting with)
  4. O2 Wifi will send you a text message containing a code. Enter this plus a few simple details
  5. Your welcome page should appear – you're now connected

 

What if I can't receive O2 Wifi's text due to lack of mobile coverage?

Just click the 'No mobile coverage' link at the bottom of the page and follow the registration process. You'll be given two hours of free usage to tide you over until you can access your SMS. But you will need to fully register (with the code you've been sent) on your next visit to a Sizzling Pubs pub or another venue with O2 Wifi.

My signal's weak. What's going on?

The strength of O2 Wifi depends on things like how far you are from the access point (although if you're inside one of our restaurants, that shouldn't be a problem). Or how many people are trying to connect to the same hotspot at the same time. Also, some gadgets connect to WiFi quicker than others.

Where can I get more help or information?

You'll find additional info at o2WiFi.co.uk. Alternatively, call O2 Wifi's customer support line on 0844 4632626, which is open 8am-9pm from Monday to Friday, 8am-8pm on Saturdays and 8am-6pm on Sundays.

Why do I need to register my details?

A number of reasons. One, security – it helps us protect you from nasty viruses and fraud. Two, legally we need to ask people to register some information about themselves before using the service (to comply with European Data Retention directives). This information may be made available to authorities as required, but we won't share your details with any third party companies.

Three, it's simpler. Registering means you don't have to log in when you visit a Sizzling Pubs pub or any other O2 Wifi hotspot. You'll also get the opportunity to opt in for news and offers from Sizzling Pubs.

What are the terms and conditions of use?

The terms and conditions for using our free WiFi internet service can be found on the landing page when you connect to the O2 Wifi hotspot at Sizzling Pubs pub.

How secure is O2 Wifi?

O2 Wifi's wireless network is one of the most secure public access networks. When using it you'll see a personalised welcome page with your name displayed – so when you enter an O2 Wifi hotspot, you'll know that it's genuine.

However, your device will be connected to a public network and, as such, may still be vulnerable. O2 Wifi offers the following tips and precautions to help you to protect your personal data:

  • Look for URLs/addresses starting 'https' when using websites that require logging in (e.g. online email, Facebook or Twitter). The 's' in https means that the page is encrypted and your details are therefore more secure
  • Only enter info like personal banking details once you know the website is secure (look for the padlock icon on your browser, click on it to confirm it is secure)
  • Avoid leaving credit card details exposed on-screen
  • Be careful when responding to emails – avoid divulging any personal or financial details, and remember that your bank will never ask you to send them your password or PIN
  • Avoid 'phishers' (sites that resemble legitimate businesses but are in fact fakes designed to steal your personal details)
  • Install and update well-known anti-virus software and personal firewalls if appropriate
  • Ensure that you turn off automatic log-in facilities and that you log out when your session ends (check that 'Keep me logged in' boxes are not ticked)
  • Use a secure, free VPN to connect to the internet – O2 Wifi recommends http://hotspotshield.com/
  • Ensure that your device is password or pin-protected
  • Don't leave your laptop unattended in a public place. Lock your screen if you absolutely need to leave it

Other

Are there any parking restrictions at your pubs?

Some of our pubs do operate a parking system which will be indicated by signage in the car park however if unsure please check with the pub on arrival.

I have received a parking fine after dining at one of your pubs. What do I do next?

If you have received a car parking fine please contact the car parking company directly using the information on the fine that you have received.

Do you allow E-Cigarettes in your restaurant?

For the comfort of all our guests Mitchells & Butlers do not allow the use of electronic cigarettes within our premises. Although we realise that the fumes are just vapours and non harmful this is not clearly understood by everyone and can lead to confusion for others. Therefore, to prevent this, we request that guests do not use this product in our premises.

Do you use Halal meat in your meals?

When we source our meat, our decisions are based on animal welfare standards, food safety and quality. We use a variety of suppliers, mostly in the UK and Ireland, but some from abroad. All of our suppliers, regardless of location, operate to strict EU animal welfare standards, which require that all animals are stunned before slaughter to ensure they are killed humanely. This is the industry standard used by all the major retailers and restaurants.

To be absolutely clear, we have no requirement for any of our suppliers to supply us with Halal-certified meat. Please also be aware that none of the meals on our menus are prepared or cooked to a Halal standard.

What ID do I need when visiting to be served alcohol?

Should a guest look under the age of 21, then identification will then be asked for, of which only the following will be accepted:

✔ International passport 

✔ UK or European Union photo-card driving licence (full or provisional)

✔ Proof of age card with 'PASS' accredited hologram

Our Challenge 21 scheme is firmly embedded within the Company. In line with police guidance, our pub teams are fully trained to recognise and accept the above forms of ID.Our Challenge 21 scheme is firmly embedded within the Company. In line with police guidance, our pub teams are fully trained to recognise and accept the above forms of ID.

NOTE
By law it is an offence to sell alcohol to a person aged under 18. Anyone under the age of 16 years must be accompanied by an adult. As a retailer of alcohol, we are mindful of our duty of care to our customers, staff and the wider community. It is therefore Mitchells & Butlers' Company policy not to allow under 18s to consume alcohol on our premises under any circumstances.

Can you sponsor my charity or provide me with a raffle prize?

All requests for charity donations and raffle prizes are taken by our Sizzling Pubs managers. If you would like to contact your local Sizzling Pubs or pop in you can ask the manager directly.

Is there disabled-access to your restaurants?

At Mitchells and Butlers we take the needs and the equal treatment of all our guests extremely seriously. We have invested heavily in this area in recent years and are committed to ensuring our facilities and services are accessible to all in line with the Disability Discrimnation Act 2004.

However, in some  cirmumstances, often small  sites or perhaps listed buildings,  alterations are not possible. Therefore, alternative arrangements are put in place to assist disabled guests. For example, where a ramp can't be installed in an entry due to difficulties with planning permission, small temporary ramps may be provided. To be certain that the site you are visiting is practical for disabled access, we would always suggest that a guest contact the pub beforehand.

I have been barred from a Sizzling Pubs

It is important to us that our pubs and restaurants provide a safe, social and welcoming environment for all our guests. From time to time our pub teams may have to make a decision to bar an individual guest for the safety of our other guests and staff. These decisions are made at the manager's discretion, at a local level and we support their right as responsible license holders to make such decisions. Consequently all decisions are final and cannot be appealed centrally via our Retail Support Centre.

Does your car park have an electric power point?

Please contact the the pub directly prior to your visit if electric power points are in place as this can vary from site to site.

Do you allow dogs in your pubs?

We allow guide dogs and assistant dogs into our businesses. Many of our pubs allow dogs in their garden areas, but please check with the business before you visit to avoid disappointment.