Frequently asked questions

COVID, Your Safety is our first priority

Service

Where are bookings being taken? To make a booking you can book online via our website or app (if the premises has one). For larger parties please contact the premises directly.

Are walk ins allowed? We always try and accommodate walk-ins, however, to ensure you get a table at your preferred time we advise booking online.

How are you supporting the Test & Trace scheme? For our guests in Scotland, when you arrive you'll be asked to register your details. Please note that it is mandatory for all guests to provide contact details for Test and Protect purposes, and if this is not provided we cannot serve you. Your data will not be used for any other purposes and will be disposed of securely within 21 days of your visit. If you don't have a mobile phone or the NHS Test and Trace app, one of our team will be happy to assist you.

Do I need to wear a facemask? England and Wales: For our guests and team members in England and Wales, the wearing of masks is a personal preference.

Scotland: It is mandatory for all our guests and team members to wear a face covering whilst moving around our bar or restaurant. It is not necessary to wear a face covering when seated at your table. This does not apply to children under the age of 5 in Scotland to guests and team members with medical exemptions.

What is the maximum party size? For our Welsh guests - from 26th December, we will be accepting online bookings for a maximum of six people. For our Scottish guests - please check Government restrictions on the number of households that can socialise together before you book.

Are you doing takeaway? We offer several different takeaway and delivery options. You can purchase through our apps or online, while a number of our sites partner with Just Eat, Deliveroo and Uber Eats to offer a to-your-door delivery service.

Are you accepting cash or is it card only? We advise our guests, wherever possible, to pay by card or contactless methods. We accept contactless card payments up to £100, Apple Pay and Google Pay.

Hygiene

Will your team members be using PPE? If so, what? England and Wales: For our guests and team members in England and Wales, the wearing of masks is a personal preference.

Scotland: It is mandatory for all our guests and team members to wear a face covering whilst moving around our bar or restaurant. It is not necessary to wear a face covering when seated at your table. This does not apply to children under the age of 5 in Scotland, or to guests and team members with medical exemptions.

How often are the furniture and any touch points being cleaned? We will continue our enhanced rigorous cleaning policy that includes regular doubled-in-frequency cleaning checks, as well as adding a number of new policies and procedures to make sure that our environment is as clean and safe as possible.

How often are the toilets being cleaned? Toilet checks and cleaning procedures are being carried out by a designated member of staff every 30 minutes. If you see any issues whilst using our facilities, please make a member of the team aware so it can be rectified straight away.

How often are the kitchens being cleaned? Our kitchens are always cleaned regularly, throughout the day, every day.

Are team members washing hands frequently? Yes, our team members are advised to wash their hands at least once every 30 minutes, and after any occasion where they may have come into contact with an object of risk or another person.

Are your team members being tested? We will continue to carry out daily health checks before every team member starts a shift. Anyone presenting symptoms is being asked to immediately self-isolate.

What distance are you applying in your table spacing? Our table spacing is in line with current government guidelines to ensure the safety of both our staff and guests alike.

One of your staff is heard to be unwell but not taking time off - what are you doing about it? All our staff complete a health check survey before starting work. Anyone presenting symptoms is being asked to self-isolate with immediate effect.

If someone who has visited or works at one of your restaurants becomes unwell what are you doing about it?
 If we become aware that someone has visited one of our sites and subsequently becomes unwell then we will immediately follow the government guidelines in place.

What is your covid policy? Is this available to view? Our Covid-19 policy can be viewed on our website.

If specific areas are locked down or have a raised R rate will you close? We will follow government and local authority guidelines to maintain the safety of our guests and staff, as well as protecting the local area.

Test and Protect Scotland

How will you comply with data protection/GDPR rules? For our guests in Scotland, when you arrive you’ll be asked to register your details on our website or app. Data provided to us as part of your booking may also be used, and shared with third parties, for the purpose of administering the UK Government’s Test and Trace process. Data will only be shared if we are required to make any records available to the health authorities if they wish to follow up on suspected outbreaks, and in such circumstances, it will only be relevant data which is shared. Data will only be used for the additional purpose of Test and Protect for a period of 21 days after the date of visit. After this time, our standard retention rules apply to any personal data we hold.

Where will these details be stored? The process will be to store the information digitally and securely unless it is already stored in our bookings system.

Will these details be held in physical or digital form? It will be held in a digital form.

Who will have access to these details? The information will be retained securely and made available to the health authorities if they wish to follow up on suspected outbreaks through their Test and Trace procedures.

Will a guest be refused entry to one of our businesses if they refuse to share these details? Please note that in Scotland, it is mandatory for guests to provide contact details for Test and Protect purposes, and if this is not provided, entry to our sites will be refused.

Will you require customers to leave their names and contact details, or will it be optional? Scotland: Every customer or group of customers will be asked to provide contact details unless these already exist in the booking system. We think that customers will understand that this makes sense and is in compliance with Government guidance.

If a guest booked online and provided contact details, will they need to give details again when they visit? Scotland: The information in the booking system should be sufficient for the Test and Protect process to be implemented.

Contacting us

I have a question about The Blue Bowl, who do I contact?

Please look through our FAQs which will hopefully answer your question. If not please contact our Guest Care team by completing our enquiry form.

I would like to contact The Blue Bowl

Please contact The Blue Bowl directly on 0117 961 8836 or pop into our pub.

Are you on Facebook and Twitter?

Yes, you can find us on Facebook or Twitter. Follow the links at the bottom of our website.

Dining with us

How do we book a table at The Blue Bowl?

You can now book a table at The Blue Bowl online with our booking tool. Simply navigate to our homepage, click on the table booking tab and fill out the form.

What are your opening times/food service times/breakfast times?

The Blue Bowl is open seven days a week. However, our opening times and food service times do vary, so please check on the Find Us page for The Blue Bowl times.

Where can I get nutritional information on your menus?

You can find our nutrition, allergen, gluten and milk guides on our menus page.

Is there allergen/special dietary information available for guests?

You can find our nutrition, allergen, gluten and milk guides on our nutritional page.

Where can I find menu prices?

Please visit our food page and download the PDF version of our menu to see all of our prices.

Are your eggs free-range?

As reported in the national media, we are unfortunately unable to supply you with free-range eggs at this current time. In their place, we are supplying you with barn eggs. Please rest assured we are working hard with our suppliers to restore our usual supply of free-range eggs as soon as possible.

Vouchers and Promotions

How do I receive news and promotional offers?

You can receive offers by signing up to our mailing list. Click the link at the very top of the page or click here.

How do I use a promotional voucher that has been emailed to me?

To use an offer, you can print it out, or simply present your smartphone to the server prior to paying the bill.

What if I didn't receive an offer?

Please ensure you have signed up to our newsletter , please note that not all guests will receive the same offer at the same time. 

How do I unsubscribe from receiving promotions?

You can opt out of receiving offers from us at any time. Simply follow the unsubscribe link at the bottom of any of the emails that we have sent to you.

Other

Are there any parking restrictions at your pub?

Some of our pubs do operate a parking system which will be indicated by signage in the car park however if unsure please check with the pub on arrival.

I have received a parking fine after dining in your pub. What do I do next?

If you have received a car parking fine please contact the car parking company directly using the information on the fine that you have received.

Do you allow E-Cigarettes in your pub?

For the comfort of all our guests Mitchells & Butlers do not allow the use of electronic cigarettes within our premises. Although we realise that the fumes are just vapours and non harmful this is not clearly understood by everyone and can lead to confusion for others. Therefore, to prevent this, we request that guests do not use this product in our premises.

Do you use Halal meat in your meals?

When we source our meat, our decisions are based on animal welfare standards, food safety and quality. We use a variety of suppliers, mostly in the UK and Ireland, but some from abroad. All of our suppliers, regardless of location, operate to strict EU animal welfare standards, which require that all animals are stunned before slaughter to ensure they are killed humanely. This is the industry standard used by all the major retailers and pubs.

To be absolutely clear, we have no requirement for any of our suppliers to supply us with Halal-certified meat. Please also be aware that none of the meals on our menus are prepared or cooked to a Halal standard.

What ID do I need when visiting to be served alcohol?

Should a guest look under the age of 21, then identification will then be asked for, of which only the following will be accepted:

✔ International passport 

✔ UK or European Union photo-card driving licence (full or provisional)

✔ Proof of age card with 'PASS' accredited hologram

Our Challenge 21 scheme is firmly embedded within the Company. In line with police guidance, our pub teams are fully trained to recognise and accept the above forms of ID.Our Challenge 21 scheme is firmly embedded within the Company. In line with police guidance, our pub teams are fully trained to recognise and accept the above forms of ID.

NOTE:

By law it is an offence to sell alcohol to a person aged under 18. Anyone under the age of 16 years must be accompanied by an adult. As a retailer of alcohol, we are mindful of our duty of care to our customers, staff and the wider community. It is therefore Mitchells & Butlers' Company policy not to allow under 18s to consume alcohol on our premises under any circumstances.

Can you sponsor my charity or provide me with a raffle prize?

All requests for charity donations and raffle prizes are taken by our manager. If you would like to contact The Blue Bowl or pop in you can ask the manager directly.

Is there disabled-access to your pub?

At Mitchells and Butlers we take the needs and the equal treatment of all our guests extremely seriously. We have invested heavily in this area in recent years and are committed to ensuring our facilities and services are accessible to all in line with the Disability Discrimnation Act 2004.

However, in some  cirmumstances, often small  sites or perhaps listed buildings,  alterations are not possible. Therefore, alternative arrangements are put in place to assist disabled guests. For example, where a ramp can't be installed in an entry due to difficulties with planning permission, small temporary ramps may be provided. To be certain that the site you are visiting is practical for disabled access, we would always suggest that a guest contact the pub beforehand.

I have been barred from The Blue Bowl

It is important to us that our pubs provide a safe, social and welcoming environment for all our guests. From time to time our pub teams may have to make a decision to bar an individual guest for the safety of our other guests and staff. These decisions are made at the manager's discretion, at a local level and we support their right as responsible license holders to make such decisions. Consequently all decisions are final and cannot be appealed centrally via our Retail Support Centre.

Do you allow dogs in your pubs?

We allow guide dogs and assistant dogs into our pub. Please contact The Blue Bowl directly to check before you visit to avoid disappointment.