Will your team members be using PPE? If so, what? England: For our guests and team members in England, the wearing of masks is a personal preference.
Scotland & Wales: it is mandatory for all our guests and team members to wear a face covering whilst moving around our businesses. It is not necessary to wear a face covering when seated at your table. This does not apply to children under the age of 5 in Scotland and 11 in Wales or to guests and team members with medical exemptions.
How often is the furniture and any touch points being cleaned? We will continue our enhanced rigorous cleaning policy that includes regular doubled-in-frequency cleaning checks, as well as adding a number of policies and procedures to make sure that our environment is as clean and safe as possible.
How often are the toilets being cleaned? Toilet checks and cleaning procedures are being carried out by a designated member of staff every 30 minutes. If you see any issues whilst using our facilities please make a member of the team aware so this can be rectified straight away.
How often are the kitchens being cleaned? Our kitchens are always cleaned regularly, throughout the day, every day.
Are team members washing hands frequently? Yes, our team members are advised to wash their hands at least once every 30 minutes, and after any occasion where they may have come into contact with an object of risk or another person.
Are your team members being tested? We will continue to carry out daily health checks before every team member starts a shift. Anyone presenting symptoms is being asked to immediately self-isolate.
What distance are you applying in your table spacing? Our table spacing is in line with current government guidelines to ensure the safety of both our staff and guests alike.
One of your staff is heard to be unwell but not taking time off - what are you doing about it? All our staff complete a health check survey before starting work. Anyone presenting symptoms is being asked to self-isolate with immediate effect.
What is your covid policy? Is this available to view? Our Covid-19 policy can be viewed on our website.
If specific areas are locked down or have a raised R rate will you close? We will follow government and local authority guidelines to maintain the safety of our guests and staff, as well as protecting the local area.